Question 1

How do your repricing rules actually work?

Accepted Answer

On every pricing cycle, the engine reads each monitored competitor's current price, computes a target inside your margin band, and applies it — so the baseline behavior runs without you writing any rules. Growth uses smart margin targeting (we watch the room you leave, not just the floor you set), and Scale adds custom per-category rules on top so you can tune specific lines by hand.

Question 2

Will MarginMind ever price me below my margin floor?

Accepted Answer

No. Starter enforces a hard margin floor on every price change — it's a server-side check, not an advisory, so a bad data feed or rule typo can't break it. Growth replaces that hard floor with smart margin targeting: the engine keeps you inside the band you've configured, just optimized for revenue rather than pegged to a single number.

Question 3

How many SKUs can I manage on the Growth plan?

Accepted Answer

Growth is capped at 3,000 SKUs. You'll get a clear in-app nudge starting at 2,700 SKUs, and a Stripe-driven upgrade prompt when you cross the cap.

Question 4

Which marketplaces do you support?

Accepted Answer

On Growth, the catalog syncs across Shopify, Amazon, eBay, and Walmart — competitor pricing feeds flow through the same monitoring pipeline for each channel. SKU counts are deduped across marketplaces, so a product listed on Shopify and Amazon still counts as one product under management.

Question 5

How does the trial work — what if I cancel after it converts?

Accepted Answer

Every plan gives an identical 2-day free trial with no card required at signup. Cancel any time during the trial and your card is never charged. Once the trial converts and your account is actively using MarginMind on a paid plan, charges are final and non-refundable per our Terms — see the no-refunds clause at /terms#no-refunds. Cancellation itself is handled in the Stripe-hosted Billing portal.

Question 6

Why is there an anti-abuse rule on the free trial?

Accepted Answer

The free trial is one per email, one per store, and one per network — re-signing up under a separate email does not reset the trial window. We block repeat abuse so the no-card trial stays available to genuinely new accounts; subsequent signups from the same identity go straight to the paid Starter, Growth, or Scale plans. Every tier is on the same 2-day universal timeline; the anti-abuse lockout is the same.

Question 7

What's the difference between Starter and Growth?

Accepted Answer

Starter caps the catalog at 500 SKUs and enforces a hard margin floor on every price change — it's a server-side check, not an advisory. Growth raises the SKU cap from 500 to 3,000, adds Shopify, Amazon, eBay, and Walmart sync, and replaces the hard floor with smart margin targeting that optimizes for revenue inside the band you set. The free trial is the same 2-day no-card window for both tiers — pick a plan on day 3.

Question 8

What happens after the Growth trial ends?

Accepted Answer

After the 2-day Growth trial ends, pick a paid plan from the dashboard and the conversion is flipped on when you confirm. Cancel any time during the trial and your card is never charged; we don't run a separate trial-to-paid layer above Stripe — the Billing portal is the surface for both cancellation and plan switching.

Question 9

Can I switch tiers mid-cycle?

Accepted Answer

Tier changes go through the Stripe-hosted Billing portal — we don't run a separate plan-change layer above it. Effective dates, proration, and any mid-cycle credits are handled by Stripe on that page, not by MarginMind.

Question 10

Where does your competitor-price data come from?

Accepted Answer

Where your plan includes them. On Growth we sync competitor pricing across Shopify, Amazon (Seller Central SP-API), eBay, and Walmart — each channel feeds the same monitoring pipeline so a price move on any one of them triggers a repricing tick on the others. SKU counts are deduped across marketplaces, so a product listed on Shopify and Amazon still counts as one product under management.

Question 11

How do refunds and margin floors work?

Accepted Answer

For active paid usage, charges are final and non-refundable — see /terms#no-refunds for the full clause. Cancellation is still handled in the Stripe-hosted Billing portal for any plan. On the pricing side, Starter enforces a hard margin floor server-side on every price change, and Growth uses smart margin targeting instead — see the question above on price floors for the full distinction.

Question 12

How often do you reprice?

Accepted Answer

Every four hours, on the dot — we run a single scheduled repricing-engine pass at `0 */4 * * *` (UTC) that reads competitor prices, recomputes your target inside the band you set, and writes new prices for any SKU that crossed a threshold. Same-cadence cache warmer keeps the dashboard recommendation panel fresh within the same window, so what you see on /dashboard tracks what the engine last touched.

Feature	Starter/ month	Growth/ monthRecommended
Monthly price	$49	$149
SKUs allowed	500	3,000
Trial length	2-day trial	2-day trial
Channels / integrations	Autonomous competitor monitoring	Shopify + Amazon + eBay + Walmart sync
Repricing posture	Hard margin floor on every change	Smart margin targeting, not just floors
Profit digest cadence	Daily profit summary email	Daily profit report + weekly deep-dive
Inventory-aware repricing	—	Included
Support level	Standard	Standard · priority on Scale

Feature	Manual / spreadsheet	MarginMindRecommended
Hours per week	6–10 hrs scanning spreadsheets + manual edits	0 hrs — agent reprices 24/7
Missed competitor moves	Asleep at night + weekends	Every move watched and answered in minutes
Margin erosion	Stockouts + panic repricing undercut you	Smart targets + floor guards respect negotiated COGS
Marketplace coverage	One store at a time	Shopify + Amazon + eBay + Walmart in sync

Pricing built around your catalog

From a stressed 2 AM spreadsheet to an 8 AM dashboard you trust.

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What operators say after 30 days on MarginMind

Feature-by-feature: Starter vs Growth

MarginMind vs manual repricing

Why teams pick us

What each tier unlocks

Starter

Growth

Scale

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Common questions